Commenting Guidelines

October 28, 2011.

Comment Posting Guidelines

Thank you for visiting the blog!

All of the comments on this blog will be moderated and won’t be posted if they don’t meet the following guidelines.

  • Ensure your comment is relevant to the post
  • No ethnic slurs, personal or group insults or obscenity.
  • No promotion of goods, sites or services.  We may remove any URL for any reason.
  • Original material only.
  • You must be over the age of 13.
  • If you have customer service issues please visit Customer Service page.
  • If you have a question or concern pertaining to a specific store, please contact your local store for assistance.
  • Urban Barn team members may join in the discussion, but will not address internal issues.
  • Urban Barn reserves the right to not post or remove any comments at any time for any reason.

Please note: if a portion of a comment is not allowable, the entire comment will not be posted.

 

 

Iain Scott - November 18, 2011

I would just like to pass comment on the extremely good customer service I received from Deborah Dyck.( manager of the Kelowna branch}
We bought a piece of furniture from the Kelowna branch and on receipt of the piece, we noticed that the unit wobbled due to warping.
Deborah helped us replace the piece and too cut a long story short, throughout the process Deborah made us feel like valued customers. Nothing was too much of a problem and Deborah really excels at being a manager and more importantly puts customer’s needs first. Top service from a top store. Thoroughly recommend the shopping experience at Kelowna Urban Barn.

Cathy Caravan - June 4, 2012

Hi,
I signed up for your newsletter because I love your store. It says you get a $15.00 off when you sign up for the newsletter. When do I receive it?
Thanks.
Cathy

Hollis - June 20, 2012

Hi Cathy!

You should have received the welcome email by now – sometimes it may go to your junk mail, but we’re happy to resend – please email customerservice@urbanbarn.com with your email address and we’ll send it over right away.

Thank you!

Danika - September 23, 2013

LOVE the music here at Urban Barn… Is there any way we can get a track list?
Thanks in advance!
Danika

Alyssa - October 16, 2013

Hi Danika,

Glad you like the music! We stream with a company called Stingray360 (formerly emedia). Our playlist is updated every month. Please let me know if you’d like me to send you our most recent track list. 🙂

Andy Thomas - May 31, 2014

Just want to share my experience shopping at the recently opened Kingston location. My wife and I dropped into the store on opening weekend and truly enjoyed the ambience and the merchandise. When it came to getting info on a sectional we liked, Meghan got us everything we needed to help with the decision. We went back at least twice before buying and each time the service was helpful but not overdone. Rebecca was our next contact and she was not only attentive to us but she worked with Meghan to complete the sale. We also interacted with the store manager Dawn,and her assistant Tina. The way the staff worked together to satisfy us and place the order was a great example of teamwork. Their goal was to satisfy the Urban Barn customer and they certainly achieved that in my case!

Alyssa - June 3, 2014

Hi Andy. Thanks so much for your kind words and sharing your experience at our new Kingston location. We’ll be sure to share this with the whole Kingston team. 🙂

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